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The Use of Personal Info
Email addresses Disclosure of information Right of access to your BT information Security How does BT protect your data? Use of Cookies Third party sites Managing your contact with BT
BT Websites Privacy and Security Policy
We have developed this policy because we want you to feel confident about the privacy and security of your personal information Because BT's websites contain so much information, we want to help you find what you want as quickly and smoothly as possible. The more we know about you, the easier it is for us to help you. So we encourage you to register so that we can give you quicker and better access to your favourite services in the future - as well as point you in directions which may interest you. You don't need to register to access most BT websites. But if you do register, you only have to give us a login name and a password. Additional details concerning your billing account and telephone numbers, your email address and other personal details are optional, but may be needed if you want to use particular online services, or to customise your use of BT websites to suit your individual needs. When you register, any details you provide will be stored for use on future visits, as we do not want you to give us any information more than once. The details you give us may be combined with information about your use of the BT.com website and information from other BT records in order to:
At BT we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on BT.com. We will not send you unwanted email messages or junk mail, and your details will not be passed to ANY organisation beyond BT without your explicit permission. However, we will use email to send you messages about outstanding orders, faults and service issues. We may also use email to keep you up to date with news about your current services, as well as anything you show an interest in, either online, or through other contact with BT. If you do not want to be kept informed in this way by email, please let us know. You can do this by ticking the relevant box where your email address is stored in the BT.com personal profile. BT complies with and is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data. BT people and those working for agents or contractors of BT have a responsibility to keep your information confidential and will only use it to offer products and services on behalf of BT. The personal details that we use to provide or promote our products and services (for example your name, telephone number, or details of the services you use), as well as any information taken from you while you are using this website, will NOT be passed to ANY organisation beyond BT to be used for marketing purposes. Your details may sometimes be shared with BT contractors or agents in order to provide you with BT products and services you have requested, but we will make this clear to you in the relevant terms and conditions we give you when you order. When you visit BT.com you have direct personal control over information in your personal profile. You can access and change this information at any time by using the 'update your profile' link. If you want to know exactly what personal information BT holds on you, you can obtain it. If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. Please write to the following address, enclosing a cheque for the administration fee of £10 made payable to BT plc under the terms of the Data Protection Act. Data Subject Access Manager, PP LF11, Libra House, Sunrise Parkway, Linford Wood, Milton Keynes, MK14 6PH We at BT are serious about guarding the security of your personal data and the details of any transactions you make. Your billing account number is a sensitive piece of information, which can be used to find out information about your BT services, if it is used with your telephone number. Please be sure to keep this information safe and do not share it with others. For access to information such as itemised billing information and some business account and ordering services, extra proof of identity and authorisation may be needed. When you register details with us, make an order or access account details, we use a secure server. Any data you give us is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted. You should be aware, however, that older browsers cannot use SSL. To be sure, you will need Netscape version 4.05 or Microsoft Internet Explorer browsers, version 4 or above. Over and above what BT do to safeguard your privacy and security, there are a number of things you can do to protect yourself from Internet fraud:
BT websites create a 'cookie' when you first register online. A 'cookie' is a piece of information, like a tag, which some websites create against your PC. Our 'cookie' stores some basic information which helps us to identify if you have visited the site before and if you have provide you with some personalised content such as welcoming you by name if you have supplied this in a previous visit. However, as it is based on your PC, we will not find the 'cookie' if you visit BT.com from a different PC to the one you registered on. BT's use of 'cookies' includes the following assurances:
BT also uses third parties to track its advertising across the web. The information these third parties collects does not include any personal information, but is merely for the purpose of identifying the general effectiveness of such online advertising. Third party Internet sites that you can link to through BT.com are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. BT accepts no responsibility or liability for these sites. If you would like to stop unsolicited telemarketing calls from BT and other companies, please contact the Telephone Preference Service on 0845 0700707 and register your telephone number(s). Direct marketing calls should stop after 28 days. If you would like to stop unsolicited direct marketing mailers from BT and other companies, please contact the Mail Preference Service on 0345 034599 and ask for a registration pack. Direct marketing mailers should decrease after 3 months.(Remember to re-register if you change your address.) If you would like BT ONLY not to call or mail you with details of products, services and special offers:
If you would like BT not to email you with details of products, services and special offers please complete your email address in the BT.com profile together with the contact option next to it. You may still receive emails in reply to those you send BT and notices connected with bills and orders. This opt out applies to the email address you provide to BT.com. But please remember that if you change your email provider, you will also need to change the address used by BT.com. |