How do I make a call?
Please click here and follow instructions for "making a call"

How do I top-up my account?
You can top-up your account by telephone, enter *6 and follow the voice prompts or online. Please click here to log into our secure online management tool (opens in new window) where you can top-up your account.

Can I speak to someone?
Yes, please feel free to call our customer services on 0800 144 799.

What are the login name, password and the security questions for?
Your login name and password will be required every time you enter the secure online management tool. Your password must be between 6 and 20 characters. The security question is for customer services verification should you ever need to call us. Suitable security questions would be; mother's maiden name; place of birth; first school etc.

I have inputted my mobile phone number but it says it is invalid?
The mobile phone number must be entered without spaces or brackets and without the first 0 e.g. 7700000000. Remember it must be a UK mobile phone number.

What if my mobile phone number changes?
Please click here to log into our secure online management tool (opens in new window) where you can update your personal details including your mobile phone number.

Can I register more than one mobile number against my credit or debit card?
No, only one mobile number can be registered against a credit or debit card.

Can I use more than one credit or debit card?
Yes, you can register more than one card with BT Smartsave, although one must always be set as your default card.

How do I change my address?
Please click here to log into our secure online management tool (opens in new window) where you can update your personal details including your address.

What if I want to call an international mobile phone number?
Yes this is available, please check the price calculator for prices.

Do your charges change?
Charges may change from time to time, our latest prices can be found on our price calculator.

What payment facilities do you accept?
Amex, Visa, Visa delta, MasterCard or Maestro (Switch).

Do your rates include VAT?
Yes

Are there any hidden costs?
The call to the platform will be charged at your standard mobile rate to a landline number for the duration of the call. Please contact your mobile provider to find out the charge. BT will not charge you for the time spent listening to voice prompts and pricing information but your mobile provider may charge.

How do I redial?
To re-dial enter *3

How do I make a follow-on call?
To make a follow on call enter ##

What text will appear on my credit card statement once I have topped up?
BT Smartsave

Will I be billed in sterling?
Yes you will be billed in sterling. If you are using a non UK credit or debit card your credit or debit card company will convert the transaction.

Will you use or pass on my information to anyone else?
Your email address will only be used in order to let you know information about BT Smartsave.

What is the minimum and maximum amount I can top-up and how often can I do this?
The minimum top-up is £5 and maximum is £25. One top-up is allowed every 24 hours and the maximum balance allowed to be held in an account is £50.

Will my account expire?
Your account will expire in 270 days from last top-up and any remaining credit will be lost.

How do I report any problems or faults with the service?
Please email us on Cardserv.helpline@bt.com or call 0800 144 799

What security measures are in place on the BT Smartsave secure online tool?
This website has been established with the latest protection for you through the use of Digital Certification, which can protect your on-line transactions. This site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and BT Smartsave cannot be read in the unlikely event of someone intercepting it. Credit or Debit card transactions are secure.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen. This should appear on any page where you are entering personal information (such as your credit card details). Please ensure that you are able to see the padlock symbol at the base of the screen and "https" at the start of the website address. If these are not present, please access the site manually using https://btsmartsave.bt.com.

Other than when you initially register your credit card, your credit card details will only be displayed in a truncated form with only the last 4 digits visible on your screen.

When you have finished your session on https://btsmartsave.bt.com, make sure that you prevent your details being seen by anyone that you do not wish to see them, especially if you are using a shared PC or other device. If you have registered and logged in, remember to log off. Clear any 'cache' so there is no record of any transactions left on screen, both Netscape and Internet Explorer let you do this. We also recommend you then close your browser so any history of the session is cleared. As an extra precaution, for your security, your session on https://btsmartsave.bt.com will terminate if you have not used the site for 5 minutes.

We also suggest that you always use the latest version of your preferred browser along with any software patches and upgrades.

BT will never contact BT Smartsave customers to request their password or credit card details.